Return Policy

Return & Refund Policy – Larmaison

At Larmaison, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may return eligible items within 14 days of delivery.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Certain items such as custom orders, gift cards, or sale items may be non-returnable. These exclusions will be clearly indicated at purchase.

To initiate a return, please contact us at [your email/contact].

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in return transit.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us with photos and order details.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photos and your order number. We will offer a replacement or full refund.